Refunds and Returns
BY ACCESSING OR USING THE HAR-TRU WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE PROVISIONS OF THESE TERMS OF USE. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HAR-TRU WEBSITE.
Returns and Refunds.
You will inspect the Ordered Products within ten (10) days after receipt (the “Inspection Period”). You will be deemed to have accepted the Ordered Products unless you give us written notice of any Nonconforming Products during the Inspection Period and provide such written evidence or other documentation as we may reasonably request. “Nonconforming Products” means only the following: (i) the products shipped are different than identified in your Order; or (ii) the label or packaging for a shipment of Ordered Products incorrectly identifies its contents; or (iii) products shipped materially differ from the description on this Site for such Ordered Products. If you timely notify us of any Nonconforming Products, we will, in our sole discretion, (i) replace such Nonconforming Products with conforming products, or (ii) credit or refund the portion of your Order Total that applies to such Nonconforming Products, together with any reasonable shipping and handling expenses paid by you in connection with the shipment of such Nonconforming Products. If no other return address is provided by us, you will ship, at your expense and risk of loss, the Nonconforming Products to our facility identified in the Order Confirmation. If we exercise our option to replace Nonconforming Products, we will, after receiving your shipment of Nonconforming Products, ship the replaced products to you at the address to which the Nonconforming Products were previously shipped to you, which will be at your expense and risk of loss. You acknowledge and agree that the remedies set forth in this Section 7.7.1 are your exclusive remedies for the delivery of Nonconforming Products.
Except as provided under Section above, all sales of Ordered Products are made on a one-way basis and you have no right to return Ordered Products without our express, prior written authorization. Any such discretionary returns that may be authorized by us are subject to a ten percent (10%) restocking fee and, for Orders paid by credit card, we will deduct a 2.4% credit card processing fee from any total approved refund amount. If you return Ordered Products (i) that you are not entitled to return, (ii) that are not in their original condition, (iii) that are without proper or missing packaging, (iv) with items missing from the return delivery, or (v) without following our return instructions, or if you have otherwise failed to exercise reasonable care when taking care of and returning Ordered Products, we reserve the right either to reject the return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred.
All sales are final and you may not cancel any Orders. We reserve the right to cancel any Order, in whole or in part, at any time and for any reason, including without limitation for pricing errors, items that are out of stock or unavailable, or your violation of any provision of these Terms of Use (including the Privacy Policy). If we cancel any of your Orders, in whole or in part, we will issue you a full refund for all payments received by us for the portions of the Order cancelled by us, which will be your sole and exclusive remedy in the event of such cancellation.